Westpac (ASX:WBC) share price struggles amid surging customer refunds

Westpac's refund bill is really adding up, unsettling some investors…

| More on:

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

The Westpac Banking Corp (ASX: WBC) share price is struggling to stay in the green today. This follows an update from the Australian Securities and Investments Commission (ASIC) revealing a further $561 million in fee for no service refunds made by ASX-listed financial shares.

At the time of writing, shares in Australia's oldest bank are relatively flat at $24.87 apiece, up just 0.12%.

The Westpac share price is also underperforming its peers so far today, with Commonwealth Bank of Australia (ASX: CBA) shares currently up by 1.14%. Westpac shares have, however, gained almost 50% over the past 12 months.

It comes at a cost

According to the ASIC release, six of Australia's largest banking and financial services institutions have paid or offered an additional $561 million in compensation because of fees for no service or non-compliant advice. This includes the big four banks, as well as Macquarie Group Ltd (ASX: MQG) and AMP Ltd (ASX: AMP).

As a result, the total tally paid by the banks has swelled to $1.86 billion as at 30 June 2021. A figure that has been growing since the findings of the Hayne banking royal commission.

The corporate regulator's update shows that Westpac forked out a further $388.6 million in the front half of 2021. This increase means the bank is second only to NAB for the highest amount of compensation paid, currently pegged at roughly $630 million. Certainly not a podium finish that is doing the Westpac share price any favours today.

Intriguingly, the number of customers slated for compensation from Westpac is nearly one-tenth that of the National Australia Bank Ltd. (ASX: NAB). This means the average compensation claim from Westpac customers is much higher.  

Also not helping the Westpac share price

As we covered earlier today, Westpac's review of its partnership with Afterpay Ltd (ASX: APT) due to the proposed acquisition of Afterpay by Square (NYSE: SQ) might be weighing on the Westpac share price today.

A banker from Westpac said the company will be "thinking through the strategic implications given Square's interest in merchant acquiring and business loans".

The Westpac share price is underperforming the broader S&P/ASX 200 Index (ASX: XJO) today. While the bank's shares are barely breaking even, the index is up 0.22% in afternoon trade.

Motley Fool contributor Mitchell Lawler owns shares of AFTERPAY T FPO, Commonwealth Bank of Australia, and Macquarie Group Limited. The Motley Fool Australia's parent company Motley Fool Holdings Inc. owns shares of and has recommended AFTERPAY T FPO and Square. The Motley Fool Australia owns shares of and has recommended AFTERPAY T FPO and Macquarie Group Limited. The Motley Fool has a disclosure policy. This article contains general investment advice only (under AFSL 400691). Authorised by Bruce Jackson.

More on Bank Shares

Buy and sell on yellow paper with pins on them and several share price lines.
Broker Notes

Sell alert! Why this expert is calling time on Westpac and CBA shares

A leading analyst forecasts growing headwinds for Westpac and CBA shares.

Read more »

A young man clasps his hand to his head with a pained expression on his face and a laptop in front of him.
Bank Shares

Why Morgan Stanley expects CBA shares to plunge another 22%

Morgan Stanley expects CBA shares have a lot further to fall. But why?

Read more »

A man sitting at a computer is blown away by what he's seeing on the screen, hair and tie whooshing back as he screams argh in panic.
Bank Shares

NAB shares sink to 52-week low, are they in the buy zone?

This big four bank's shares are hitting a new low on Tuesday.

Read more »

a man weraing a suit sits nervously at his laptop computer biting into his clenched hand with nerves, and perhaps fear.
Bank Shares

Bank of Queensland shares slump to a multi-year low. Buy, sell or hold?

The shares are now also 10% lower year to date.

Read more »

Happy young woman saving money in a piggy bank.
Bank Shares

Which ASX bank stock is the best buy right now?

Where to find value in ASX bank shares

Read more »

Man pointing an upward line on a bar graph symbolising a rising share price.
Bank Shares

Broker says this ASX 200 bank stock could rise almost 70%

Which bank stock is Ord Minnett tipping as a buy? Let's find out.

Read more »

Worried woman calculating domestic bills.
Bank Shares

Down 25%: Should I invest $5,000 into NAB shares?

The banks still face pressure from competition, margins, funding costs, and credit quality, but I think NAB’s valuation now looks…

Read more »

A man in a suit smiles at the yellow piggy bank he holds in his hand.
Bank Shares

Is the CBA share price a buy in June?

Are CBA shares an attractive buy right now?

Read more »