Westpac (ASX:WBC) share price struggles amid surging customer refunds

Westpac's refund bill is really adding up, unsettling some investors…

| More on:

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

The Westpac Banking Corp (ASX: WBC) share price is struggling to stay in the green today. This follows an update from the Australian Securities and Investments Commission (ASIC) revealing a further $561 million in fee for no service refunds made by ASX-listed financial shares.

At the time of writing, shares in Australia's oldest bank are relatively flat at $24.87 apiece, up just 0.12%.

The Westpac share price is also underperforming its peers so far today, with Commonwealth Bank of Australia (ASX: CBA) shares currently up by 1.14%. Westpac shares have, however, gained almost 50% over the past 12 months.

It comes at a cost

According to the ASIC release, six of Australia's largest banking and financial services institutions have paid or offered an additional $561 million in compensation because of fees for no service or non-compliant advice. This includes the big four banks, as well as Macquarie Group Ltd (ASX: MQG) and AMP Ltd (ASX: AMP).

As a result, the total tally paid by the banks has swelled to $1.86 billion as at 30 June 2021. A figure that has been growing since the findings of the Hayne banking royal commission.

The corporate regulator's update shows that Westpac forked out a further $388.6 million in the front half of 2021. This increase means the bank is second only to NAB for the highest amount of compensation paid, currently pegged at roughly $630 million. Certainly not a podium finish that is doing the Westpac share price any favours today.

Intriguingly, the number of customers slated for compensation from Westpac is nearly one-tenth that of the National Australia Bank Ltd. (ASX: NAB). This means the average compensation claim from Westpac customers is much higher.  

Also not helping the Westpac share price

As we covered earlier today, Westpac's review of its partnership with Afterpay Ltd (ASX: APT) due to the proposed acquisition of Afterpay by Square (NYSE: SQ) might be weighing on the Westpac share price today.

A banker from Westpac said the company will be "thinking through the strategic implications given Square's interest in merchant acquiring and business loans".

The Westpac share price is underperforming the broader S&P/ASX 200 Index (ASX: XJO) today. While the bank's shares are barely breaking even, the index is up 0.22% in afternoon trade.

Motley Fool contributor Mitchell Lawler owns shares of AFTERPAY T FPO, Commonwealth Bank of Australia, and Macquarie Group Limited. The Motley Fool Australia's parent company Motley Fool Holdings Inc. owns shares of and has recommended AFTERPAY T FPO and Square. The Motley Fool Australia owns shares of and has recommended AFTERPAY T FPO and Macquarie Group Limited. The Motley Fool has a disclosure policy. This article contains general investment advice only (under AFSL 400691). Authorised by Bruce Jackson.

More on Bank Shares

Modern accountant woman in a light business suit in modern green office with documents and laptop.
Bank Shares

Why is Westpac stock beating the other ASX 200 banks today?

Why is this bank outperforming the others?

Read more »

A man in a suit smiles at the yellow piggy bank he holds in his hand.
Dividend Investing

NAB stock: Should you buy the 4.7% yield?

Do analysts think this banking giant is a buy for income investors?

Read more »

Three colleagues stare at a computer screen with serious looks on their faces.
Bank Shares

Westpac shares charge higher despite $164m profit hit

What's impacting the bank's profits in FY 2024?

Read more »

A man holds his hand under his chin as he concentrates on his laptop screen and reads about the ANZ share price
Bank Shares

Are ANZ shares a top buy for dividend income?

Can we bank on ANZ shares for passive income payments?

Read more »

Accountant woman counting an Australian money and using calculator for calculating dividend yield.
Bank Shares

How much do you need to invest in NAB shares for $12,000 in annual dividends?

Enjoying $12,000 in annual dividend income is no easy feat...

Read more »

A man thinks very carefully about his money and investments.
Bank Shares

Is the CBA share price heading for a fall?

Experts are still saying CBA shares are a sell.

Read more »

A man holds his head in his hands, despairing at the bad result he's reading on his computer.
Bank Shares

Sell Bank of Queensland shares before they crash

Now is not the time to buy this bank's shares according to a leading broker.

Read more »

A man holds his hand under his chin as he concentrates on his laptop screen and reads about the ANZ share price
Bank Shares

Westpac stock: Should you buy the 5.5% yield?

Is Westpac an easy buy today for that 5.5% yield?

Read more »