The Aussie Broadband Ltd (ASX: ABB) share price is in the red on Thursday despite the company retaining an important crown.
The company has been found to be Australia’s most trusted telco again – a critical measure for the health of the brand.
At the time of writing, the Aussie Broadband share price is $3.55, 0.7% lower than its previous close.
Let’s take a closer look at Aussie Broadband’s retained title and what it means for the company.
Aussie Broadband wins ‘most trusted’ in 2022
Aussie Broadband is likely celebrating today despite the company’s share price sliding.
Today, it revealed Aussies named the telco as the industry’s most trusted brand for the second year in a row, according to research by Roy Morgan.
Roy Morgan CEO Michele Levine recently noted that trust was “the cornerstone of a sustainable future” and a key value driver. Trust could account for around 75% of a brand’s reputation, Levine said.
According to Aussie Broadband customers, the brand’s key trustworthy attributes were “good customer service and reliability”.
Aussie Broadband managing director Phillip Britt today commented on the research house’s findings, saying:
We’re very honoured that consumers and Roy Morgan have recognised that we provide a high-quality service and see us as the most trusted telco in Australia.
Plenty of accolades
The title of ‘Australia’s most trusted telco’ is just the latest the company has managed to retain.
Last month, it took out Internet Service Provider of the Year for the second year in a row at Roy Morgan’s Customer Satisfaction Awards for 2021.
The company also joined an exclusive list of 10 brands found to be Australia’s ‘best of the best’, an award featuring winners of all 40 categories designated by Roy Morgan.
The telco is one of just four brands to receive the award in consecutive years.
Aussie Broadband share price
Despite the company being a favourite among customers, the Aussie Broadband share price has struggled this year.
It’s currently 25% lower than it was at the start of 2022. However, shares in the company are still 24% higher than this time last year.