Financial Services Guide
The Motley Fool Australia Pty Limited ACN 146 988 052
AFSL No. 400691
Date: 28 March 2017
Who is Motley Fool Australia?
Motley Fool Australia provides investing information and commentary focusing on financial markets and solutions for an Australian audience. Our aim is to provide financial solutions for investors of every kind in the hopes of helping people taking control of their financial lives. Investment information and commentary is provided in a number of ways, including:
- articles, audio recordings and videos on the Motley Fool Australia website;
- subscription-based services;
- online discussion forums;
- occasional special reports;
- private email communications; and
- periodic online chats hosted by Motley Fool Australia
Motley Fool Australia is a wholly owned subsidiary of The Motley Fool, LLC, which has since 1994 provided similar services to US based investors.
The financial services we are authorised to provide
Motley Fool Australia is authorised under its Australian financial services licence (AFSL No. 400691) to provide general financial product advice to retail and wholesale clients in relation to the following financial products:
- debentures, stocks or bonds issued or proposed to be issued by a government;
- interest in a managed investment schemes including investor directed portfolio services;
- securities; and
General advice only – investment warning
All of our commentary, statements of opinion and recommendations in relation to financial products, whether in our publications or otherwise, contain only general advice. That is, those statements of opinion and recommendations have been prepared without taking into account your personal objectives, financial situation or needs. You should always consider the appropriateness of any general advice in our publications, having regard to your individual and financial circumstances before you act on the general advice.
You should also consider any product disclosure statement (PDS), prospectus or other disclosure document relevant to any financial product referred to in any Motley Fool Australia content before making any decision about whether to acquire any such product. To obtain such documents you would need to contact the issuer of the relevant financial product or a distributor of the product.
Except for this FSG, you will not receive any other documents from Motley Fool Australia. Motley Fool Australia will not provide Statements of Advice, as it does not give personal financial product advice.
How are any fees, commissions or other benefits calculated?
The prices listed below are subject to change. Subscription fees are due in advance and unless otherwise specified in the product’s terms of service, are non-refundable. Paid subscriptions automatically renew for the subscription period you originally signed for, until you notify Motley Fool Australia of your decision to terminate your subscription.
Our articles and videos are available free of charge on our website. They may also be available on the websites of third parties that have licensed our content.
Our regular e-letter, Take Stock, is available free of charge for those investors who have provided us with a valid email address.
Special Free Reports
On occasion, we may offer special free reports to individuals who click on one of our adverts and provide us with a valid email address.
Motley Fool Share Advisor
Motley Fool Share Advisor is an online subscription-based service. The subscription provides members with monthly share recommendations and regular updates delivered via email as well as access to a subscriber-only website. The subscriber-only website includes features such as discussion forums, special reports and audio and video content. The standard cost of a one-year subscription is $399, payable at the time of subscription and may be purchased here. The subscription fee may change from time to time as a result of promotional offers.
Motley Fool Hidden Gems
Motley Fool Hidden Gems is an online subscription-based service that provides subscribers with buy or sell trade alerts via email. The subscription also provides members with weekly updates delivered via email and access to a subscriber-only website. The subscriber-only website includes features such as discussion forums, special reports and audio and video content. The standard cost of a one-year subscription is $999, payable at the time of subscription and may be purchased here. The subscription fee may change from time to time as a result of promotional offers.
Motley Fool Dividend Investor
Motley Fool Dividend Investor is an online subscription based service that focuses on dividend paying shares. The subscription provides members with monthly share recommendations and weekly updates delivered via email as well as access to a subscriber-only website. The subscriber-only website includes features such as discussion forums special reports, and audio and video content. The standard cost of a one-year subscription is $199, payable at the time of subscription and may be purchased here. The subscription fee may change from time to time as a result of promotional offers.
Motley Fool Extreme Opportunities
Motley Fool Extreme Opportunities is an online subscription based service that focuses on growth shares. The subscription provides members with monthly share recommendations and weekly updates delivered via email as well as access to a subscriber-only website. The subscriber-only website includes features such as special reports, and audio and video content. The standard cost of a one-year subscription is $399, payable at the time of subscribing. The subscription fee may change from time to time as a result of promotional offers.
Real Money Portfolio Services
Motley Fool Pro
Motley Fool Pro (the “Service”) is a subscription-based service that allow subscribers to follow the trades and actions of a real-money portfolio owned by Motley Fool Australia. Subscribers receive email alerts, informing them of the Service’s intentions before Motley Fool Pro makes a trade on its own behalf as well as weekly updates also delivered via email. The Service also has a subscriber-only website that includes discussion boards, multimedia content and special reports. The Service also holds an annual meeting for subscribers that include various presentations. The annual meeting is also recorded and available on the Service’s website for those subscribers who cannot attend the event. The standard cost of a one-year subscription is $2,499, payable at the time of subscription. The subscription fee may change from time to time as a result of promotional efforts. The Service opens to new subscribers intermittingly and may not be readily available for purchase.
Million Dollar Portfolio
Million Dollar Portfolio (“MDP”) is an online subscription-based service that allow subscribers to follow the trades and actions of a real-money portfolio owned by Motley Fool Australia. The MDP portfolio consists exclusively of the stocks that have been recommended by Motley Fool Australia’s three share picking newsletters: Motley Fool Share Advisor, Motley Fool Hidden Gems and Motley Fool Dividend Investor (together, the “Newsletters”). The MDP service receives the Newsletters’ recommendations at the same as the Newsletters’ respective subscribers and it may issue a trade alert at any time following receipt of the recommendation.
Subscribers receive trade alerts via email, informing them of MDP’s intentions before the service trades on its own behalf. Subscribers also receive regular updates and have access to a subscriber-only website that features discussion boards, multimedia content and other information. The standard cost of a one-year subscription is $1,999, payable at the time of subscription. Multiyear subscriptions may be sold at a discount. The subscription fee may change from time to time as a result of promotional offers. The Service opens to new subscribers intermittingly and may not be readily available for purchase.
Motley Fool Everlasting Income
Motley Fool Everlasting Income (“MFEI”) is a subscription-based service aimed at helping investors who are in, or nearing retirement generate consistent, tax-effective income. MFEI consists of a real-money portfolio owned by Motley Fool Australia of high-yielding dividend shares (most of which will be fully franked) that members can mirror in their own portfolio. MFEI also has a subscriber-only website that includes discussion boards, multimedia content and special reports.
A lifetime membership to this Service (available for only a limited time) is $4,999 and this fee is non-refundable. There is a standard annual maintenance fee of $299 after the first year.
Annual and multiyear subscriptions to the Service may also be available. The standard cost of a one-year subscription to the Service is $2,499, payable at the time of subscription. Multiyear subscriptions may be sold at a discount. The subscription fee may change from time to time because of promotional offers. The Service opens to new subscribers intermittingly and may not be readily available for purchase.
Motley Fool Australia does not receive any other fees, commissions or benefits for the services it provides.
Employees of Motley Fool Australia who prepare research and provide other advice are remunerated by salary. They may also be entitled to a bonus based on the financial performance of The Motley Fool group. Motley Fool Australia accepts submissions from freelance contributors who are paid a flat fee per article.
You may request particulars of the remuneration or other benefits received by Motley Fool Australia, any other member of The Motley Fool group, or their respective directors, employee or associates in relation to the provision of a financial service by Motley Fool Australia to you. Such a request must be made within a reasonable time after you have received a copy of this FSG and before any financial services identified in this FSG have been provided to you.
What relationships or associations do we have that might influence our advice?
Motley Fool Australia and its associated entities, and their respective directors, associates, connected parties and/or employees may from time to time deal in or otherwise have a financial interest in equities and other financial products referred to in its publications or other general financial advice it provides. Any individual who provides advice on behalf of Motley Fool Australia or contributes articles to our website must disclose if they have a financial interest or position in any share mentioned or discussed. Similarly, it will be disclosed to you if Motley Fool Australia has a beneficial interest or position in any share mentioned or discussed. You should review any disclosures made in particular publications as to interests Motley Fool Australia and its representatives may have in the financial products referred to in the publication.
Please note that our parent company and other affiliates may have positions in the securities mentioned in our publications. Because we have no non-public knowledge of our parent and affiliates’ holdings, such interests are not disclosed.
All employees of Motley Fool Australia including those who prepare research and other advice are subject to a code of conduct and rules for their personal trading activities. Our major trading rules are:
- Employees cannot trade based on advance knowledge of information that will be published or broadcast by any member of The Motley Fool group;
- Employees must hold any shares that they own for at least 10 full market days;
- Employees cannot write about a company in the period of 2 full market business days before to 2 market business days after trading in the company’s shares; and
- Employees must first preclear their trades and then report their transactions to our compliance department within 24 hours of executing a transaction.
Freelance contributors must agree to similar disclosure and trading rules.
With respect to its real money portfolio services, Motley Fool Australia will wait at least one full market day after a trade alert has been issued to transact in the security.
Neither Motley Fool Australia, nor any other member of The Motley Fool group, has otherwise any associations or relationships with the issuers of any products that might reasonably be expected to be capable of influencing Motley Fool Australia in the advice it gives.
How we handle complaints
Motley Fool Australia is committed to fair and transparent dealings with its clients. We have established complaints handling procedures to ensure that all enquiries and complaints are properly considered and dealt with.
Internal complaints resolution process
In order to investigate a complaint effectively you should provide to us your contact details and any relevant documents and other information that may support your complaint and its resolution.
Written complaints should be sent to:
The Motley Fool Australia Pty, Ltd
PO Box 4635
Ashmore, Qld 4214
Alternatively, you can email your complaint to email@example.com. If you would like to talk with us, please contact us on 07 5564 5529.
After we receive your complaint, we will acknowledge the receipt of your complaint by way of post, email or telephone and address your complaint promptly in accordance with our internal procedures. If we determine that your complaint is justified, we will then decide what action should be taken in response. Possible steps include rectifying any mistake, providing you with additional information or documentation to enable you to understand what happened and how we have dealt with it or amending our policies, procedures or systems if a systemic or recurring problem has been identified.
The length of time we will take to resolve your complaint will depend on the nature and complexity of the issue you have raised, and the extent of the enquiries required to enable those issues to be addressed. We will endeavour to resolve the majority of complaints within 10 business days of receiving a complaint. For complaints that require further investigation or additional information from you or for any reason there is a delay in resolving the complaint, we will notify you within 10 business days of the date we receive the complaint and give you an indication of when we will resolve the complaint.
External complaints resolution process
Motley Fool Australia is a member of the Financial Ombudsman Service (FOS). FOS is an independent company that has been established to provide free advice and assistance to consumers to help in resolving complaints relating to the financial services industry.
If you feel that your complaint was not dealt with to your satisfaction, you can contact FOS at 1300 78 08 08 for the cost of a local call. FOS can also be contacted by fax on (03) 9613 6399.
Alternatively, you can lodge a dispute at www.fos.org.au, or submit your complaint to:
GPO Box 3
Melbourne Vic 3001
The Australian Securities and Investments Commission also has a freecall infoline on 1300 300 630 which you may use to obtain information about your rights.
Our compensation arrangements
We hold a professional indemnity insurance policy which provides insurance coverage, subject to its terms and conditions, for certain liabilities in connection with the professional services provided by our employees and contractors.
How can we be contacted
You can contact us by:
- telephone on 03 8592 4841
- writing to us at:
PO Box 4635
Ashmore Qld 4214
- email at firstname.lastname@example.org
For further information
If you would like to clarification of any of the matters discussed in this FSG, you can contact us using the contact details set out above.