Financial Services Guide
The Motley Fool Australia Pty Limited ACN 146 988 052
AFSL No. 400691
Date: 3 October 2014
Motley Fool Australia provides investing information and commentary focusing on financial markets and solutions for an Australian audience. Our aim is to provide financial solutions for investors of every kind in the hopes of helping people taking control of their financial lives. Investment information and commentary is provided in a number of ways, including:
Motley Fool Australia is a wholly owned subsidiary of The Motley Fool, LLC, which has since 1994 provided similar services to US based investors.
Motley Fool Australia is authorised under its Australian financial services licence (AFSL No. 400691) to provide general financial product advice to retail and wholesale clients in relation to the following financial products:
All of our commentary, statements of opinion and recommendations in relation to financial products, whether in our publications or otherwise, contain only general advice. That is, those statements of opinion and recommendations have been prepared without taking into account your personal objectives, financial situation or needs. You should always consider the appropriateness of any general advice in our publications, having regard to your circumstances before you act on the general advice.
You should also consider any product disclosure statement (PDS), prospectus or other disclosure document relevant to any financial product referred to in any Motley Fool Australia content before making any decision about whether to acquire any such product. To obtain such documents you would need to contact the issuer of the relevant financial product or a distributor of the product.
Except for this FSG, you will not receive any other documents from Motley Fool Australia. Motley Fool Australia will not provide Statements of Advice, as it does not give personal financial product advice.
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Our articles and videos are available free of charge on our website. They may also be available on the websites of third parties that have licensed our content.
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Motley Fool Share Advisor
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Motley Fool Hidden Gems
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Motley Fool Pro
Motley Fool Pro (the “Service”) is a subscription-based service that allow subscribers to follow the trades and actions of a real-money portfolio owned by Motley Fool Australia. Subscribers will receive email alerts, informing them of the Service’s intentions before Motley Fool Pro makes a trade. The Service will also have a subscriber-only website that will include discussion boards. The standard cost of a one-year subscription is $1,999, payable at the time of subscribing. The subscription fee may change from time to time as a result of promotional efforts.
Motley Fool Dividend Investor
Motley Fool Dividend Investor is an online subscription based service that focuses on dividend paying shares. The subscription provides members with monthly share recommendations and weekly updates delivered via email as well as access to a subscriber-only website. The subscriber-only website include features such as discussion forums and special reports. A subscription fee is payable at the time of subscribing to the newsletter. The standard cost of a one-year subscription is $199. The subscription fee may change from time to time as a result of promotional offers.
Special Free Reports
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Motley Fool Australia does not receive any other fees, commissions or benefits for the services it provides.
Employees of Motley Fool Australia who prepare research and provide other advice are remunerated by salary. They may also be entitled to a bonus based on the financial performance of The Motley Fool group. Motley Fool Australia accepts submissions from freelance contributors who are paid a flat fee per article, some with additional incentive for certain readership results. Those incentives are paid by The Motley Fool, and no remuneration is received from third parties for those results.
You may request particulars of the remuneration or other benefits received by Motley Fool Australia, any other member of The Motley Fool group, or their respective directors, employee or associates in relation to the provision of a financial service by Motley Fool Australia to you. Such a request must be made within a reasonable time after you have received a copy of this FSG and before any financial services identified in this FSG have been provided to you.
Motley Fool Australia and its associated entities, and their respective directors, associates, connected parties and/or employees may from time to time deal in or otherwise have a financial interest in equities and other financial products referred to in its publications or other general financial advice it provides. Any individual who provides advice on behalf of Motley Fool Australia must disclose if they have a financial interest or position in any share mentioned or discussed. Similarly, it will be disclosed to you if Motley Fool Australia’s parent or United Kingdom affiliate has a beneficial interest or position in any share mentioned or discussed. You should review any disclosures made in particular publications as to interests Motley Fool Australia, its representatives and affiliates may have in the financial products referred to in the publication.
All employees of Motley Fool Australia including those who prepare research and other advice are subject to a code of conduct and rules for their personal trading activities. Our major trading rules are:
Freelance contributors must agree to similar disclosure and trading rules.
Neither Motley Fool Australia, nor any other member of The Motley Fool group, has otherwise any associations or relationships with the issuers of any products that might reasonably be expected to be capable of influencing Motley Fool Australia in the advice it gives.
Motley Fool Australia is committed to fair and transparent dealings with its clients. We have established complaints handling procedures to ensure that all enquiries and complaints are properly considered and dealt with.
In order to investigate a complaint effectively you should provide to us your contact details and any relevant documents and other information that may support your complaint and its resolution.
Written complaints should be sent to:
The Motley Fool Australia Pty, Ltd
PO Box 4635
Ashmore, Qld 4214
Alternatively, you can email your complaint to email@example.com. If you would like to talk with us, please contact us on 07 3102 3600.
After we receive your complaint, we will acknowledge the receipt of your complaint by way of post, email or telephone and address your complaint promptly in accordance with our internal procedures. If we determine that your complaint is justified, we will then decide what action should be taken in response. Possible steps include rectifying any mistake, providing you with additional information or documentation to enable you to understand what happened and how we have dealt with it or amending our policies, procedures or systems if a systemic or recurring problem has been identified.
The length of time we will take to resolve your complaint will depend on the nature and complexity of the issue you have raised, and the extent of the enquiries required to enable those issues to be addressed. We will endeavour to resolve the majority of complaints within 10 business days of receiving a complaint. For complaints that require further investigation or additional information from you or for any reason there is a delay in resolving the complaint, we will notify you within 10 business days of the date we receive the complaint and give you an indication of when we will resolve the complaint.
Motley Fool Australia is a member of the Financial Ombudsman Service (FOS). FOS is an independent company that has been established to provide free advice and assistance to consumers to help in resolving complaints relating to the financial services industry.
If you feel that your complaint was not dealt with to your satisfaction, you can contact FOS at 1300 78 08 08 for the cost of a local call. FOS can also be contacted by fax on (03) 9613 6399.
Alternatively, you can lodge a dispute at www.fos.org.au, or submit your complaint to:
GPO Box 3
Melbourne Vic 3001
The Australian Securities and Investments Commission also has a freecall infoline on 1300 300 630 which you may use to obtain information about your rights.
We hold a professional indemnity insurance policy which provides insurance coverage, subject to its terms and conditions, for certain liabilities in connection with the professional services provided by our employees and contractors.
You can contact us by:
PO Box 4635
Ashmore Qld 4214
If you would like to clarification of any of the matters discussed in this FSG, you can contact us using the contact details set out above.
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